ScienceXperts eTutoring Privacy Policy

1. Data Collection

We collect personal information such as your full name, email address, phone number, and relevant academic details (e.g., subjects of interest, grade level, academic goals). This information is necessary for us to provide personalized tutoring services, manage your account, and communicate with you effectively.

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2. Data Use

We use your personal data to:

 

• Match you with suitable tutors based on your academic needs.

• Communicate with you regarding scheduling, billing, updates, and service improvements.

• Enhance and personalize the user experience on our platform.

• Administer payment processing and customer support.

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Your information is used solely for purposes directly related to providing and improving our tutoring services.

 

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3. Data Sharing

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data with:

 

• Tutors who need access to limited student information (such as name, subjects, and scheduling needs) to deliver effective tutoring.

• Payment processors (such as Paystack) for the purposes of billing and recurring payments.

 

All third parties are required to uphold confidentiality and use the data solely for the purpose of service delivery.

 

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4. Security

We implement appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

 

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5. Data Retention

We retain your personal information only for as long as necessary to:

 

• Provide the tutoring services you requested,

• Comply with legal obligations,

• Resolve disputes, and

• Enforce our agreements.

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After the retention period, your data will either be securely deleted or anonymized.

 

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6. User Rights

You have the right to:

 

• Access the personal information we hold about you.

• Request corrections to any inaccurate or incomplete data.

• Request deletion of your personal information, subject to any legal obligations we must fulfill.

• Withdraw consent for data processing (where applicable).

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To exercise these rights, please contact us at the email address provided below.

 

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7. Cookies

Our platform may use cookies and similar technologies to:

 

• Improve your browsing experience,

• Remember your preferences,

• Analyze site traffic.

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You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our website.

 

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8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When changes are made, we will revise the “Effective Date” at the top. Continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

 

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9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: sciencexpertstutoring@gmail.com